IT Service Management Services for small businesses
In order to assist small businesses get the best value out of their IT services and suppliers, we provide a very specific set of services. All new customers automatically receive two hours of consultancy free of charge, after that all work is delivered using the rates on our rate card. Please browse the brief descriptions below to obtain more information.
Managing IT Suppliers - Whether it is a large corporate or a small local service provider, occasions may occur when an experienced supplier manager who is able to understand the contract can ensure that you receive the service you are paying for.
Managing IT Services - Some services are delivered by chain of suppliers or an integrated set of IT systems. By having us review this, we are able to document the solution from a technical and supplier viewpoint and then manage the on-going delivery of the service on your behalf.
New IT Service Design - Whether it a system upgrade, a move to a new operating system on your desktop or the design of a brand new service, our solutions architects are able work with you to ensure your investment delivers the best possible level of service.
IT Supplier Selection - If you are looking for a new supplier or considering moving from your existing contract we have the experience to run a single or multiple stage selection process that puts your needs at the center of their responses
IT Continuity Planning - Ranging from the delivery of an individual critical application to sourcing a complete workspace recovery for your business. We have access to highly skilled individuals who can ensure that a solution is designed to allow your business to operate regardless of the circumstances.
IT Budget Management - If your current IT costs are unclear or you need a forward projecting capital and revenue budget, we can work with your current information and strategic plan to ensure your costs are clearly documented. Once this is in place, opportunities to reduce your overall IT costs can be explored.
IT Service Management Health checks - Out approach to IT Service Management is based around the ITIL framework. Our health checks look at the main processes, understand your currently position or approach to them and then make recommendations where we feel your business may benefit. Our aim of the health check is to improve service availability and reduce your overall IT costs.
Bespoke IT Service Management Consultancy - The list above outlines the main type of activities but we recognise that sometimes you have a specific issue that requires some expert knowledge. We are happy to discuss any IT Service Management issues (including the development of applications such as Incident Management tools) and if it gets too technical we also have a network of contacts experienced in the main technology groups.
