Providing Affordable IT Management to SME's 
Welcome to the Goitil Blog.....
In order to offer free advice to the small business in a no obligation stress free way, the Goitil team regularly commit their thoughts and ideals to these pages. Feel free to jump into the popular areas of interest on the left or if their is a specific service management area you are interested, the navigation bar on the right will direct your way.
If the topic or issue you are interested is not listed, please contact us explaining your dilemma and we will add it to the blog as soon as possible.
Most recent article:
How do you evaluate service changes where a test or development environment does not exist?
How does Version 3 of ITIL affect a SME?
Switching suppliers - the RFI process
Articles coming soon:
Some basic principles of CSI; the deming cycle and the 7 step improvement process
Mapping user demand without technology
How does ITIL link into PCI DSS?
How do I define the customers required for a new service to allow me to evaluate them following implementation?
A quick tour of the Service Portfolio, pipeline and catalogue.
What alerts should I be interested in?
Expanding on the CIA of Access Management
How to create the role of of "Application support" in an SME to support your upgrade program
How can I make request fulfillment easy?
How does service asset management fit into configuration management and how does this help a SME?
How do I introduce a basic Risk Management process?
Pro-active problem review
IT Continuity Management process
CAB - The change advisory board
Linking the release policy into your budget
Carrying out a supplier review without the supplier present
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