Service Transition How does Service Transition benefit an SME?
The final stage of any IT project that the users remember is the "go live". The move from concept to useage is always highly anticipated and for an SME, this step probably poses the highest risk in terms of downtime and loss of productivity to your business. The basic processes outlined in Service Transition provides a solid test, build, pilot and transition framework which if embraced should provide a high success rate for both new services and modifications to any existing services.
So what is Service Transition about?
Having a good idea and putting this into a solid Service Design is all well and good, but if the transition into the live environment is poor, a service can very quickly get a poor reputation before it is even off the ground. Service Transition is not just about ensuring that resources are available, but is also charged with ensuring that any new or changed service has gone through a cycle of testing and possibly piloting, prior to being rolled out to the end users. Its final responsibility is ensuring that the final solution meets the business requirements and meeting their service expectations.
What are the key processes in Service Transition?
- Release and deployment management
- Change Management
- Transition planning and support
- Service Knowledge Management
- Evaluation Management
- Service Asset and Configuration Management
- Service Validation and Testing Management
If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.