How does ITIL based Service Transition benefit and SME?
The final stage of any IT project that the users remember is the "go
live". The move from concept to useage is always highly anticipated
and for an SME, this step probably poses the highest risk in terms
of downtime and loss of productivity to your business. The basic
processes outlined in Service Transition provides a solid test,
build, pilot and transition framework which if embraced should
provide a high success rate for both new services and modifications
to any existing services.
So what is Service Transition about?
Having a good idea and putting this into a solid Service Design is
all well and good, but if the transition into the live environment
is poor, a service can very quickly get a poor reputation before it
is even off the ground. Service Transition is not just about
ensuring that resources are available, but is also charged with
ensuring that any new or changed service has gone through a cycle of
testing and possibly piloting, prior to being rolled out to the end
users. Its final responsibility is ensuring that the final solution
meets the business requirements and meeting their service
expectations.
What are the key processes in Service Transition?
Release and deployment management
Change Management
Transition planning and support
Service Knowledge Management
Evaluation Management
Service Asset and Configuration Management
Service Validation and Testing Management
If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.
