How does ITIL based Service Strategy benefit an SME?
Whilst easy to overlook, the subject of Service Strategy is as relevant to an SME as it it a larger organisation. With profit margins being tighter, decisions around the delivery of IT services can be just as critical. Service Strategy is about defining the approach towards service. This may be difficult to comprehend when an organisation just has "users" and does not really have an IT department, but all the same their is still a "supplier" and a "customer" and by understanding the principles behind service strategy, an SME may be able to delivery a higher level of service at a lower cost ?
So what is Service Strategy about?
Working on the premise of a two way relationship between a customer
who requires service and an IT supplier who wants to provide it,
Service Strategy sets about providing both a method and mind set
that ensures that not only does the customer come to you for their
service, but is also happy with the product delivered so that they
continue to do business with you.
What are the key processes in Service Strategy?
Delivering Utility and Warranty which in turn creates value
The recognition of the difference between "resources and
capabilities"
3 types of service providers and value networks
The 4 P's of service strategy (Plans, Patterns, Perspective and
Position)
Generating your strategy
Demand management (and the concept of Service Level Packages)
The Service Portfolio
Financial Management
Risk Management
If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.
