Service Operation

How does Service Operation benefit an SME?

The key principles of Service Operation underpin the delivery of any IT service, regardless of the size of the organisation. Designating a single point of contact for the reporting of your IT issues allows you to quickly gain a holistic view of any problems. Other pre-defined processes such as Access Management and Request Fulfillment provide a simplification of your day to day administration as well as immediately increasing your approach towards IT security.

So what is Service Operation about?

Once a service has completed the transition phase and is within the live arena, the day to day business of managing its delivery comes into play. Service Operation's role is to co-ordinate and carryout the activities and processes required to deliver and manage the services delivered to the end user's and to ensure that the agreed service levels are being met.

What are the key processes in Service Operation?

• Incident Management
• Problem Management
• Event Management
• Access Management
• Request Fulfillment
• Functions
  • Service Desk
  • IT Operations Management
  • Technical Management
  • Application Management

If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.