Service Design How does Service Design benefit an SME?
In terms of SME's, it is probably worth thinking of Service Design in two components. The key service design aspects are good practice when considering introducing new services to your business or embarking on upgrades to existing services. By following these processes, costs should be reduced and the final solution should be as a close a match to you customers requirements as is reasonably achievable, The additional set of processes such as Supplier Management, Information Security Management and Capacity Management allow you to design past the technical aspects and make the future management of your services easier.
So what is Service Design about?
The scope of Service Design is not only around new services, but also an area that is regularly overlooked, that of changes to existing services. Service design aims to meet the users expectations of quality, reliability and flexibility and ensure that services are aligned to be businesses needs. It does this by considering five aspects of service design, these being:
- Defining the service portfolio
- Defining requirements and designing the service solution
- Technology and architectural Process design
- Measurement design
What are the key processes in Service Design?
- Service Catalogue Management
- Service Level Management
- Supplier Management
- Availability Management
- Capacity Management
- Information Security Management
- IT Service Continuity Management
If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.