How does ITIL based Service Design benefit an SME?
In terms of SME's, it is probably worth thinking of Service Design in two components. The key service design aspects are good practice when considering introducing new services to your business or embarking on upgrades to existing services. By following these processes, costs should be reduced and the final solution should be as a close a match to you customers requirements as is reasonably achievable, The additional set of processes such as Supplier Management, Information Security Management and Capacity Management allow you to design past the technical aspects and make the future management of your services easier.
So what is Service Design about?
The scope of Service Design is not only around new services, but
also an area that is regularly overlooked, that of changes to
existing services. Service design aims to meet the users
expectations of quality, reliability and flexibility and ensure that
services are aligned to be businesses needs. It does this by
considering five aspects of service design, these being:
Defining the service portfolio
Defining requirements and designing the service solution
Technology and architectural Process design
Measurement design
What are the key processes in Service Design?
Service Catalogue Management
Service Level Management
Supplier Management
Availability Management
Capacity Management
Information Security Management
IT Service Continuity Management
If you would like any more information or a more detailed
explanation on any of the topics mentioned above, please do not
hesitate to contact us.
