Free reports to aid small businesses with IT service management issues
Easily written and digestible in 5 minutes, our free reports provide years of IT Service Management experience direct to your inbox, allowing you to implement some of the core building blocks of ITSM in your day to day operation.
We make no apologies for the simplicity of the content. Our intention is to strip back the framework and give you a condensed and useable adaptation tailed specifically for small businesses.
If you would like any of the reports below, please email us quoting the report number:
PM1 - Problem Management: When major systems fail you can be caught on the back foot. This simple guide written by an experienced problem manager provides tips gained from managing a range of infrastructure issues.
CM1 - Change Management: No matter how small you IT systems footprint, unplanned or uncontrolled changes can cause significant disruption. This guide provides a simple framework to implement basic change control within your organisation.
SL1 - Service Level Management: The starting point of understanding your services from both an end user and supplier viewpoint is the creation of a service catalogue. Written by an experienced service delivery manager, this report will get you up and running with the minimal effort.
FM1 - Financial Management: If you need to understand your annual spend on IT services, the creation of an IT budget is essential. In addition, by understanding when hardware or software becomes end of life, you are able to project your future investment.
CO1 - Configuration Management: To keep track of all of the pieces of IT equipment used to run your business, a simplistic way of recording is needed. This "asset list" can be used to great effect and this starting approach explores some of the benefits available to a small business.
