Continual Service Improvement

How does Continual Service Improvement (CSI) benefit an SME?

One key outcome that can be driven through the implementation of CSI is a natural reduction in the cost of IT services. By reviewing the requirements of your business and re-aligning the actual delivery to these, opportunities to reduce your costs can be identified. CSI works on the premise of measuring three key areas; Service, Technology and Processes and by focusing on these three areas both cost savings or service availability improvements can be identified.

So what is Continual Service Improvement about?

Once IT services have been aligned to the businesses requirements, the journey does not stop. The business moves on, not just in strategy or growth, but also in expectations. The purpose of Continual Service Improvement (or CSI), is to maintain this alignment through a continual cycle of "Plan, Do, Check, Act".

CSI is not restricted to a single part of the ITIL Service Management lifecycle, in fact it should be seen as a wrapper that addresses all four elements as an end to end review.

What are the key processes in Continual Service Improvement ?

• 7 Step improvement process
• Service Measurements
  • Service
  • Technology
  • Processes
• Service Reporting

If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.