ITSM Continual Service Improvement (CSI) for SME's
How does Continual Service Improvement (CSI) benefit an SME?
One key outcome that can be driven through the implementation of CSI
is a natural reduction in the cost of IT services. By reviewing the
requirements of your business and re-aligning the actual delivery to
these, opportunities to reduce costs can be identified. CSI works on
the premise of measuring three key areas; Service, Technology and
Processes and by focusing on these three areas both cost savings or
service availability improvements can be made.
So what is Continual Service Improvement about?
Once IT services have been aligned to the businesses requirements,
the journey does not stop. The business moves on, not just in
strategy or growth, but also in expectations. The purpose of
Continual Service Improvement (or CSI), is to maintain this
alignment through a continual cycle of "Plan, Do, Check, Act".
CSI is not restricted to a single part of the ITIL Service
Management lifecycle, in fact it should be seen as a wrapper that
addresses all four elements as an end to end review.
What are the key processes in Continual Service Improvement ?
7 Step improvement process
Service Measurements relating to service, technology and processes
Service Reporting
If you would like any more information or a more detailed explanation on any of the topics mentioned above, please do not hesitate to contact us.
