As Goitil has evolved, I have been careful to chose partnered link sites very carefully. Recently, a new site has emerged that appears to reflect the same energy and commitment to IT Service Management as Goitil and therefore I am pleased to recommend this as an additional resource. Goitil accepts no responsibility / liability for the content provided by ITILnews.com but offer this link in good faith.

From their website:

ITILnews.com shares information and experiences that can assist any organization considering introducing ITIL, through to those who have commenced the ITIL journey and which to keep abreast of developments or simply want to ask advice. We also offer free ITIL downloads as well as ITIL case studies that should save you and your staff time when seeking information and knowledge.

The media continues to tell us all that we are suffering the worst economic downturn in generations, furthermore it is forecasted to continue for some time yet. Organizations both private and public sector are being squeezed and driven to become more effective and efficient with less resource. The Information Technology Infrastructure Library or ITIL offer solutions to this predicament.

 

Proven and evolved over the past eighteen years ITIL v3 provides a lifecycle solution to the services offered by organizations, right from its initial concept (Service Strategy) through its development (Service Design) and delivery (Service Transition) into production (Service Operation) and finally its eventual retirement, whilst being accompanied by the drive to continuous improve the service (Continual Service Improvement) where possible.