Providing Affordable IT Management to SME's Supplier Management
At last, ITIL has grabbed the supplier firmly by the horns and dragged them out of the hidden corners of other processes and has given then a section in their own right. As soon as the provision of IT services moves out of your hands (and I am sure even with a simple service model you still have suppliers for telephony, your internet to name but a few?), a focus on the supplier, its cost and their contractual obligation soon make you pay attention. At least on this occasion you get to be the customer!
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