Providing Affordable IT Management to SME's 
I want my IS Services to be more stable
The articles on this page are all aimed at improving your system availability and creating a more reliable and stable environment.
Articles:
How do you evaluate service changes where a test or development environment does not exist? (Looking at the options and approaches of creating a Dev/Test environment)
Practice what you preach (A real life case study)
Back to basics (An overview of availability management)
ARMSS (Extension to the principles of availability management)
The expanded incident lifecycle pt 3 (Understanding how availability is calculated)
Capacity Management and Planning (Keeping your systems in top health)
Application sizing and modeling (Planning for future systems and predicting what could happen)
Service Desk - the next steps (Some of the basic techniques used to assist in the speedy restoration of your IT services when things go wrong)
The problem review (Picking up the pieces once the service has been restored)
"ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries"