Providing Affordable IT Management to SME's 
Service Level Management
The key aspects of Service Level Management can be summarised in a number of broad areas. Firstly the creation of a Service Catalogue allows you to have clear visibility of all of the services used by your staff. From this, the level of expected service can be documented and married up with the contractual obligations of your suppliers. Once the "Service level agreements" are created, an engagement with your suppliers ensures that the service is delivered to the correct level and a Continual Service Improvement Program is put in place.
Service Level Management - where do I start (provides an outline of the process including how to create a Service Catalogue"
Analysing your suppliers (Introducing strategies to analyse your suppliers)
The service review - part 1 (The purpose of the service review)
The service review - part 2 (Introducing the CSIP or Customer Service Improvement Program)
The service review - part 3 (Planning for a supplier review)
Share and share alike (A full of a client review)
Switching suppliers - the RFI process (A best practice approach towards reviewing your current supplier and obtaining tenders from other suppliers)
"ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries"