Providing Affordable IT Management to SME's 
Service Desk
Of all of the main sections within ITIL, the service desk is the only one which is commonly referred to as a department as opposed to a process. Either way, it should be the single point of contact of your users for all of their IT issues.
Introducing the Service Desk (Outlining how a small business could benefit from having a named contact to manage your IS issues)
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