Risk Management
Whilst not unique to ITIL, Risk management is the process of identifying, assessing and controlling risks. In the context of ITIL the risks tend to be relating to IT services even though the risk may not be with the service but to the way that is supports or could impact your organisation.
How do I introduce a basic Risk Management process? (A real example of how risk management was evolved in a large organisation and how this could be applied to a SME)
"ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries"
Providing Affordable IT Management to SME's