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Access Management (SO)
Applications Management (SO)
Availability Management (SD)
Capacity Management (SD)
Change Management (ST)
Continual Service Improvement (CSI)
Demand Management (SS)
Evaluation Management (ST)
Event Managment (SO)
Financial Management (SS)
Incident Management (SO)
Information Security Management (SD)
IT Service Continuity Management (SD)
IT Operations Management(SO)
Problem Management (SO)
Release and Deployment Management (ST)
Request Fulfillment (SO)
Risk Management (SS)
Service Asset and Configuration Management (ST)
Service Catalogue Management (SD)
Service Desk (SO)
Service Knowledge Management (ST)
Service Level Management (SD)
Service Portfolio Management (SS)
Service Validation and Testing Management (ST)
Strategy Generation (SS)
Supplier Management (SD)
Technical Management (SO)
Transition Planning and Support (ST)
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Risk Management

Whilst not unique to ITIL, Risk management is the process of identifying, assessing and controlling risks. In the context of ITIL the risks tend to be relating to IT services even though the risk may not be with the service but to the way that is supports or could impact your organisation.

How do I introduce a basic Risk Management process? (A real example of how risk management was evolved in a large organisation and how this could be applied to a SME)

 

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