Providing Affordable IT Management to SME's Request Fulfillment
As a complimentary process to Access Management, request fulfillment filled a gap in the old ITIL V2 incident management process that identified that sometimes people ring the service desk not because something is broke but because they want something. The request fulfillment process fill this gap.
No articles exist at present, but if you have a question on this matter, please contact us.
"ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries"