Providing Affordable IT Management to SME's 
I want to manage my IT suppliers better
Whether your suppliers are one of the big players, provide you with a formal meeting and an account manager or one of the call centre / internet based faceless suppliers, the articles on this page could help you manage them better and ensure that they deliver to their obligations.
Analysing your suppliers (Introducing strategies to analyse your suppliers)
The service review - part 1 (The purpose of the service review)
The service review - part 2 (Introducing the CSIP or Customer Service Improvement Program)
The service review - part 3 (Planning for a supplier review)
Share and share alike (An extract of a client review)
Switching suppliers - the RFI process (A best practice approach towards reviewing your current supplier and obtaining tenders from other suppliers)
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