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Availability Management
As well as providing the reporting function around service availability, this discipline is responsible not only for identifying and managing steps to improve system availability, but also ensuring that at the point of system design consideration is given to how the correct level of availability will be provided.
Articles:
Practice what you preach (A real life case study)
Back to basics (An overview of availability management)
ARMSS (Extension to the principles of availability management)
The expanded incident lifecycle pt 1 (Understanding how availability is calculated)
The expanded incident lifecycle pt 2 (Understanding how availability is calculated)
The expanded incident lifecycle pt 3 (Understanding how availability is calculated)
Consultancy costs but advice and viewpoints are free (Exploring your common questions)
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